In the past we got tons of support requests in case of the user is using an old and no longer supported version (How to check my Bot Version?) of our software. We don't want this any more... So of course we need some rules!
- Make sure you use an up to date version of:
- Linux (Ubuntu 14.04, Debian 8, CentOS 7 or better) (*1)
- Windows (7, 8, 10, Server 2008, 2012 or better).
- with all latest Updates / Service Packs
- Make sure you have the latest Sinusbot version
- Make sure you use a valid license for Teamspeak / a valid hoster with legal licenses. (*2)
2. We respect Teamspeak, so we will not support invalid or illegal servers no matter what areas.
Every topic and private message which is violating this rule will be ignored an deleted.
In der Vergangenheit haben wir massenhaft Support-Anfragen erhalten, wenn der Benutzer eine alte oder nicht mehr unterstützte Version unserer Software verwendet (Wie kann ich meine Bot Version prüfen?). Wir wollen das nicht mehr ... Daher brauchen wir Regeln!
- Stelle sicher, dass du eine aktuelle Betriebssystem Version verwendest:
- Linux (Ubuntu 14.04, Debian 8, CentOS 7 oder besser) (*1)
- Windows (7, 8, 10, Server 2008, 2012 oder besser)
- Mit allen Updates / Service Packs
- Stelle sicher, dass du die aktuellste Sinusbot Version hast
- Stelle sicher das du eine gültige Teamspeak Lizenz verwendest, bzw dein Teamspeak Hoster sich an die Teamspeak Richtlinien hält. (*2)
2. Wir Respektieren Teamspeak, daher werden wir ungültige oder Illegale Server nicht Supporten egal in welchen bereichen.
Jedes Thema und jede private Nachricht, die gegen diese Regel verstößt, wird ignoriert und gelöscht.
Extended private licenses aren't for sale, yet. It is planned to make them available by version 1.0 or shortly after. If you host a large community, feel free to send a mod a short introduction about your community and explain why you would need a license and with what quantity of instances and we'll look into it. No promises, though.
Before you Contact any Team Member read first:
Commercial licenses / hosting licenses require special agreements and are only available to selected hosting companies. However, without such a license, hosting the SinusBot in any commercial way is not allowed.
Please refrain from messages like "I'm thinking of starting a business...", "I want to sell the bot, but my website is not yet ready" or such and come back, if you seriously want to apply as a hosting partner and have the proper audience for that.
There are no licenses for sponsored hosting, yet.
However, here are some basic facts of that version:
It's capable of running *many* customer-separated instances on one host (I've seen around 180 on a mediocre server - ~2.x GHz Xeon / 8 Cores, 32G RAM - without any load-saving features enabled - with those features enabled, many more instances would be supported). A provisioning API is available for creating & managing customer instances. There are also some protective features in place that prevent misuse of several client-features (banner spamming and such).
Automatic logins can be created from other webinterfaces and the whole frontend API is open, well documented and accessible for further customization / integration.
If you're a serious hosting company and want to do some stress testing, please contact me to get a demo-license that will help you do so.
All available commands are listed at Settings -> Info -> Commands - including the required privileges to run them.
Having more than 2 instances is a feature that will probably be available in the premium version some time after the 1.0 release. However: we for sure won't forget the people who supported us!
However, this means that you cannot simply upload files via FTP or other means as they would not get indexed and thus not be available for the bot itself. There are plans to allow external files in the future, but there's no focus on that right now.
Usually the staff and the community is really nice. We usually answer to whatever questions you have and we are very patient - even if you're a newbie.
Still, people answer in their spare time and get asked some questions over and over again, even if they have been answered well in the FAQ or on the forums in general. That really gets annoying fast. And because you just didn't search the FAQ or forums before asking on the chat or in a new thread, or posted a thread in caps only (and maybe with the words "FAST!", "ASAP!" or such), you're basically saying that you think your time is worth more than the time of the people you ask. And that is way more rude than just a short unfriendly answer. So please keep that in mind.
If you are such a user: next time, use the search functionality before you ask something. Read the "READ ME BEFORE YOU POST" threads (yes, they're in caps for that reason!) as well.
If you did some research before asking, please tell people that / what you did. If people are still being rude, there have probably been other users just before you asked your question, who didn't do research before. So please be a little patient in such cases and ask kindly again.
Last but not least: the users of this forum speak many different languages, many of them are not native English or German speakers. Politeness can get lost in translation really fast as can messages be interpreted as "rude" even if they're not meant to be. Calm down and try to do your best in understanding each other in such cases