• If you need help or want to discuss things, you now can also join us on our Discord Server!
Support++

TS3 Support++ 2.6.3

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Overview Updates (17) Reviews (74) History
Required SinusBot Version
1.0
Compatible Backends
  1. TeamSpeak 3
Support++ works only on the Sinusbot version 1.x.x. We don't support any other version!




1. What can Support++?

- notification for supporter if any user join the support channel
- ticketsystem
- feedback system
- themen system (category your support request)
- discord notification
- telegram notification
- channel edit (open and close your support channel)
- time channel edit (open / close your support channel on a special time)
- [PRO] answear a ticket -> only discord
- queue module
- coffe break module


2. Tutorials?
Weiterleitung zu YouTube

f7595c3278abfb98102dd358f50a9180.png 1547504614205.png 1547504708958.png 1547504738371.png
1547504791394.png 1547504842197.png

3. Wiki
Install:

[English] Telegram

1. Add @BotFather to your chat. Write the bot with / newbot.
2. Give your bot a name. This must end with the word "bot"!
3. Enter the Bot token in the corresponding field in the Sinusbot Web Interface.
4. Now we need your chat ID! First you write your new bot with "/ start".
5. The last step is to get the ChanelId, open the following link: https://api.telegram.org/botTOKEN/getUpdates

IMPORTANT! Replace the variable TOKEN with your bot token!

Your output looks as follows:

Code: 
 {"ok": true, "result": [{"update_id": 6354902409,

"Message": {"message_id": 1, "from": {"id": 361960225 ...

6. We also add the ChatId to the interface. And done. Now you can use your Telegram Bot.

Discord

1. Add the bot to your Server. Use this link.
2. Write it in the desired channel with / id.
ATTENTION: This can only be the server owner.
INFO: The Discord bot is provided by the Support ++ Server. This is the only way to provide some features for you!
Please delete the token directly from Discord Chat!

[Deutsch] Telegram

1. Füge @BotFather zu deinem Chat hinzu. Schreibe den bot mit /newbot an.
2. Gebe deinem Bot einen Name. Dieser muss mit dem Wort „bot“ enden!
3. Gebe den Bot token in das entsprechende Feld im Sinusbot Webinterface ein.
4. Nun benötigen wir noch deine Chat ID! Zuerst schreibst du deinem neuen Bot mit „/start“ an.
5. Der letzte Schritt ist nun die ChanelId zu erhalten, öffne hierzu den folgenden Link: https://api.telegram.org/botTOKEN/getUpdates

WICHTIG! Ersetze die Variable TOKEN mit deinem Bot token!

Deine Ausgabe sieht wie folgt aus:

Code: 
{"ok":true,"result":[{"update_id":6354902409,

"message":{"message_id":1,"from":{"id":361960225 …

6. Auch die ChatId fügen wir ins Interface ein. Und fertig. Nun kannst du deinen Telegram Bot nutzen..

Discord
1. Füge den Bot zu deinem Server hinzu. Nutze dafür diesen Link!
2. Schreibe ihn in dem gewünschten Channel mit /id an.

ACHTUNG: Dieses kann nur der Serverbesitzer.

INFO: Der Discord bot ist bereitgestellt durch die Support++ Server. Nur dadurch können wir einige Funktionen für Sie bereitstellen!

Bitte lösche den Token direkt aus dem Discord Chat!

FAQ:

Das kann viele gründe habe. Der meiste Fehler ist jedoch die rechte Konfiguration! Beachte bitte das der Bot folgende rechte brauch:

b_channel_create_with_password
i_channel_modify_power
b_channel_modify_description
b_channel_modify_name
b_channel_modify_password

Dieses recht brauch der bot nicht! (Sonst editiert er nur offline)

b_channel_create_modify_with_force_password

In der Version 2.0.4.8 gibt es ein MySQL Storage Moduel. Dieses benötigst du für Bestimmte Module als Speicherort. Z.B. das Feedback Module.

Damit das funktioniert. Füge bitte in der Sinusbot config.ini folgendes ganz unten hinzu.

Code: 
[Scripts.Privileges]

"support-pp" = ["db"]

Starte nun den Bot erneut.


in version 2.0.4.8 there is a MySQL storage module. This you will need for certain modules as a location. For example, the feedback Module. For this to work.

Please add the following in the Sinusbot config.ini below.

Code: 
[Scripts.Privileges]

"support-pp" = ["db"]

Now restart the Sinusbot.


Support:

Support via E-Mail <[email protected]>

and Discord
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Reactions: Rausgemoved, einfachCally, Kumare and 5 others
Author
VerHext
Downloads
2,986
Views
23,313
First release
Last update
Rating
4.27 star(s) 70 ratings
More information Get support

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Latest updates

  1. 2.6.3

    v2.6.3 md5 [145d34210929e377831d07441ae76392] - fix: feedback system #64 more information...

  2. 2.6.2

    v2.6.2 md5 [938eb2e57759cab1b8514915ae0d048a] - fix: channel edit maxClient bug #61 - add...

  3. 2.6.0 - Discord

    v2.6.0 md5 [2cb1d071cfa7e3ca7311595635da58fb] - update: DiscordModule - fix: ticket cmd parser -...
Read more…

Latest reviews

Gilad1998
Tells me that I'm ignored even though I didn't configure such thing yet.
Upvote 0 Downvote
EnyHD
Hello everybody, i have a problem with "Time Channel Manager"
i set the timezone at UTC+01:00 and the !time command not working Correct.

The error:
error on setTimeout/setInterval callback: Uncaught exception: ReferenceError: time is not defined at support-pp:4586:22 var timeNow = time(); ^ Stack trace: ReferenceError: time is not defined at support-pp:4586:23

And the line in the code (4586:23):
if (config.spTimeChannelManagerActiv) {
setInterval(function () {
var timeNow = time();
config.spTimeChannelManager.forEach(function (timeManager) {
if (timeNow == timeManager.spTime) {
if (timeManager.spTimeAction == 0) {
openSupportChannel(timeManager.spTimePrefix);
engine.log(
"Support channel " +
timeManager.spTimePrefix +
" are open by time."
);
} else {
closeSupportChannel(timeManager.spTimePrefix);
engine.log(
"Support channel " +
timeManager.spTimePrefix +
" are close by time."
);
}
}
});
}, 50000);
}

Pls help! Can also speak German!
VerHext
VerHext
This place is for feedbacks and not for support discussions...
Upvote 0 Downvote
H
Keep getting this error: PLUGIN error on callback func: Uncaught exception: TypeError: Cannot read property 'replace' of undefined
at support-pp:3113:44
telegramTicket = telegramTicket.replace('&u', ev.client.name())
^
Stack trace: TypeError: Cannot read property 'replace' of undefined
at support-pp:3113:45
VerHext
VerHext
This place is for feedbacks and not for support discussions...
Upvote 0 Downvote
HalloVater
really nice

All guys with the error: error on callback func: Uncaught exception: TypeError: Cannot read property 'forEach' of undefined at support-pp:2473:34 config.spIgnoreId.forEach(function (group2) { ^ Stack trace: TypeError: Cannot read property 'forEach' of undefined at support-pp:2473:35 at Array.forEach (<anonymous>) at support-pp:2472:61 at Array.forEach (<anonymous>) at isIgnore (support-pp:2471:34) at support-pp:2713:29 at Array.forEach (<anonymous>) at support-pp:2705:34

YOU HAVE TO SET AN IGNORE ID
Upvote 0 Downvote
S
Script an sich ganz okay, würde aber echt beim Discord module "Discord Bot token" zu "Support++ Token" umbennen da dies zu Verwirrung mit dem discord bot token den man auf https://discord.com/developers erstellen kann der zu einem eigenen DiscordBot gehört
Upvote 0 Downvote
Animo16
Die Benachrichtigungen funktionieren nicht genau wie die Discord Bot Benachrichtigungen
Upvote 0 Downvote
E
getting error as follow maybe u can help me out.

2019-07-02T21:44:18+02:00 error on callback func: Uncaught exception: Error: the command should match the following pattern '/^[a-z0-9_-]+$/i' at command:618:48 if (!(/^[a-z0-9_-]+$/i).test(name)) throw new Error("the command should match the following pattern '/^[a-z0-9_-]+$/i'") ^ Stack trace: Error: the command should match the following pattern '/^[a-z0-9_-]+$/i' at Function.validateCommandName (command:618:55) at Object.createCommand (command:1290:26)
Upvote 0 Downvote
TM97
After new Sinus Update:

2019-04-26T00:07:20+02:00 error on callback func: Uncaught exception: TypeError: Cannot read property 'forEach' of undefined at Support:2491:34 config.spIgnoreId.forEach(function (group2) { ^ Stack trace: TypeError: Cannot read property 'forEach' of undefined at Support:2491:35 at Array.forEach (<anonymous>) at Support:2490:61 at Array.forEach (<anonymous>) at isIgnore (Support:2489:34) at Support:2731:29 at Array.forEach (<anonymous>) at Support:2723:34
2019-04-26T00:06:57+02:00 error on callback func: Uncaught exception: TypeError: Cannot read property 'forEach' of undefined at Support:2491:34 config.spIgnoreId.forEach(function (group2) { ^ Stack trace: TypeError: Cannot read property 'forEach' of undefined at Support:2491:35 at Array.forEach (<anonymous>) at Support:2490:61 at Array.forEach (<anonymous>) at isIgnore (Support:2489:34) at Support:2731:29 at Array.forEach (<anonymous>) at Support:2723:34
Upvote 0 Downvote
F
Soweit so zufrieden bin ich mit dem Script. Es tut genau was es soll und ist auch zuverlässig.
Mein Grund für den Stern abzug ist, dass ich leider werder im Git Repo zum Webinterface noch hier oder wo anders eine Anleitung finden konnte um das Webinterface zu laufen zu bringen. An sich aktiviert ist es im script und auch das Ticket System. VerHext vielleicht kannst du das ja hier noch in die Doku mit aufnehmen.
VerHext
VerHext
Wir bedanken uns für deine Bewertung. Jedoch auch für dich, für Support ist die Bewertungsfunktionen nicht gedacht.
Upvote 0 Downvote
R
Yes, the plugin worked very well, but since the last update of sinusbot no longer makes me installed from the sinus bot panel like never?
VerHext
VerHext
Yes, thats right if you use a outdated Sinusbot version.
Upvote 0 Downvote
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