Solved Could not contact update server - windows server

[srolife]

Hi, I have a problem.

I get such an error on the windows server, my ip address might be blacklisted according to the topics in the forum, but I use the current versions and the versions that you have access to and I cannot see a reason for the ban.



Thank you for your help.

Kind Regards.

 

[fabm3n]

https://sinusbot.github.io/docs/faq/installation/#what-does-could-not-contact-update-server-mean

 

[srolife]

First of all, thank you very much for your answer,

https://sinusbot.github.io/docs/faq/installation/#what-does-could-not-contact-update-server-mean

"In case you think there was a mistake or you want to ask for a second chance, post in our forum or discord server and include the following information:"

• your servers IP address = [213.226.119.6]
• output of the curl and dig commands below = [I do not know about curl service on windows servers]

 

[fabm3n]

Then you must give us comparable values, so we can help you.

 

[srolife]

What kind of values sir ?

 

[fabm3n]

Just open https://update01.sinusbot.com in your browser and send us the result

 

[srolife]

Browser timeout and tracer log.

 

[fabm3n]

Is Cloudflare blocked in your Country?
(You blocked the important part from chrome with the cmd )

 

[srolife]

I do not know about this Cloudflare topic, when I enter today, I encounter such a thing and do not know what to do.
I just want to keep getting the sinusbot service.

 

[fabm3n]

You need to fix this Network issue on your own, we can't help you there.
Maybe your Country is blocking the access to some cloudflare hosts but idk.

Edit: you can try to open the forum on your server. It's also behind a Cloudflare Proxy.

 

[srolife]

I tried to enter the forum and successfully logged in. My Sinusbot services are working successfully.

Thank you for your help.

Kind Regards.