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Sinusbot does not start

Hello dear community,
unfortunately i have a problem with my sinusbot. The Sinusbot is not able to start for several days. I suspect that Cloudflare is blocking our connections

Code:
[2020-09-23 18:35:47] [INFO] Starting diagSinusbot v0.8.0 [2019-06-16 00:01 UTC]...
[2020-09-23 18:35:47] [INFO] Checking for new diagnostic script version...
[2020-09-23 18:35:48] [OKAY] You are using the latest version.
[2020-09-23 18:35:48] [INFO] Detected operating system: Ubuntu 18.04.5 LTS
[2020-09-23 18:35:48] [INFO] Searching bot binary...
[2020-09-23 18:35:48] [DEBUG] Searching in directory '/opt/sinusbot'...
[2020-09-23 18:35:48] [DEBUG] Binary 'sinusbot' found.
[2020-09-23 18:35:48] [INFO] Binary found.
[2020-09-23 18:35:48] [DEBUG] Collecting information...
[2020-09-23 18:35:48] [INFO] (Scan may take some moments...)
[2020-09-23 18:35:48] [INFO] Collecting system information...
[2020-09-23 18:35:48] [DEBUG] Getting operating system version...
[2020-09-23 18:35:48] [WARNING] It seems your machine is a OpenVZ container. OpenVZ is known for failing on some checks in this diagnostic scripts. These are known limitations due to restrictions and the nature of the containering software.
[2020-09-23 18:35:48] [DEBUG] Checking DNS resolution...
[2020-09-23 18:35:48] [DEBUG] Checking web IPv4 access...
[2020-09-23 18:35:48] [ERROR] Contacting 'www.sinusbot.com' using IPv4-only mode failed: Please check for IPv4 connectivity, for any DNS resolution issues or possible firewall restrictions.
[2020-09-23 18:35:48] [WARNING] Error Code 403: This possibly means that Cloudflare has classified the connection as suspicious and therefore blocked it. So this could be probably a false-positive.
[2020-09-23 18:35:48] [DEBUG] Checking update server availability...
[2020-09-23 18:35:49] [WARNING] At least one sinusbot update server did not correctly replied. This might be a temporary issue on the sinusbot-side or a local issue.
[2020-09-23 18:35:49] [DEBUG] Checking for locales...
[2020-09-23 18:35:49] [DEBUG] Getting processor information...
[2020-09-23 18:35:49] [DEBUG] Checking for available operating system updates...
[2020-09-23 18:35:50] [DEBUG] Getting RAM information...
[2020-09-23 18:35:50] [DEBUG] Getting SWAP information...
[2020-09-23 18:35:50] [DEBUG] Getting DISK information...
[2020-09-23 18:35:50] [DEBUG] Getting disk info by using command:
[2020-09-23 18:35:50] [DEBUG]  $ df -Tl --total -t ext4 -t ext3 -t ext2 -t reiserfs -t jfs -t ntfs -t fat32 -t btrfs -t fuseblk -t simfs
[2020-09-23 18:35:50] [INFO] Collecting bot information...
[2020-09-23 18:35:50] [DEBUG] Trying to get SinusBot version using version parameter...
[2020-09-23 18:35:50] [DEBUG] Loading bot config file...
[2020-09-23 18:35:50] [DEBUG] Determining bot status...
[2020-09-23 18:35:50] [DEBUG] Getting LDD output from bot binary...
[2020-09-23 18:35:50] [DEBUG] Reading ListenPort from bot configuration...
[2020-09-23 18:35:50] [DEBUG] Getting installed bot scripts...
[2020-09-23 18:35:50] [DEBUG] Reading LogLevel from bot configuration...
[2020-09-23 18:35:50] [DEBUG] Reading TS3Path from bot configuration...
[2020-09-23 18:35:50] [DEBUG] Trying to get ts3client version...
[2020-09-23 18:35:50] [DEBUG] Checking installation of bot plugin in ts3client...
[2020-09-23 18:35:50] [DEBUG] Checking if libqxcb-glx-integration.so file exists...
[2020-09-23 18:35:50] [DEBUG] Checking for 'youtube-dl'...
diagSinusbot.sh: Zeile 730: nc: Befehl nicht gefunden
xxd: sorry cannot seek.
[2020-09-23 18:35:52] [ERROR] Failed trieving remote time from NTP server time.google.com! Is any firewall blocking the NTP request, or is the DNS resolution failing?
[2020-09-23 18:35:52] [DEBUG] Generating output...


Please attach this output to your forum post:

[CODE]
==========================================================
SINUSBOT RELATED
SYSTEM INFORMATION
 - Operating System: Ubuntu 18.04.5 LTS (OpenVZ)
 - Kernel: Linux 4.15.0 x86_64
 - Load Average: 0.09 0.08 0.08
 - Uptime: 0 days, 0 hours, 19 minutes, 15 seconds
 - OS x64 check: OK
 - OS Updates: 0 (well done!)
 - OS Missing Packages: None
 - OS APT Last Update: 23.09.2020 18:14:25 CEST +02:00:00
 - Shell Locale: de_DE.utf8
 - Bot Start Script: not found
 - CPU:
    CPU(s):                  4
    CPU MHz:                 1999.511
    Hypervisor-Anbieter:     Parallels
 - RAM: 394.38 MB/8.00 GB in use (4%)
 - SWAP: 0 B/0 B in use (0%) (SWAP disabled)
 - DISK: 24.36 GB/99.85 GB in use (24%)
 - Package versions:
   - libglib: 2.56.4-0ubuntu0.18.04.6

BOT INFORMATION
 - Status: not running
 - Webinterface: port locally not reachable (Port: 8087)
 - Binary: /opt/sinusbot/sinusbot
 - Binary Info: MD5 Hash: 224b687db910b732fe5a7cfec4f6c78e, Perms: 750, User: NuclearBurgers
 - Version: 1.0.0-beta.10-202ee4d
 - TS3 Plugin: installed (md5 hash match)
   - Bot Plugin: aa483aea105cb62033392b1ce6d317ab
   - TS3 Client: aa483aea105cb62033392b1ce6d317ab
 - Config:
   - LogLevel = 3
   - TS3Path = /opt/sinusbot/teamspeak3-client/ts3client_linux_amd64 (Version 3.5.3)
   - YoutubeDLPath = /usr/local/bin/youtube-dl (does exist, version: 2020.06.16.1)
 - Installed scripts: advertising.js; AFK_Mover_(AwayMuteDeafIdle).js; alonemode.js; bookmark.js; Change_Channelcodec_And_Quality_Automaticly.js; command.js; followme.js; IP_Lookup.js; norecording.js; rememberChannel.js; sinusbot-commands.js; Ts_Viewer.js; Tunakills_Rankingsystem.js; welcome.js

BOT TECHNICAL INFORMATION
 - File exists:
   - TS3Client/libqxcb-glx-integration.so: no
 - LDD output:
    linux-vdso.so.1 (0x00007ffca6989000)
    libswresample.so.2 => /opt/sinusbot/libswresample.so.2 (0x00007fedfc278000)
    libavfilter.so.6 => /opt/sinusbot/libavfilter.so.6 (0x00007fedfbf20000)
    libavformat.so.57 => /opt/sinusbot/libavformat.so.57 (0x00007fedfbb1f000)
    libavcodec.so.57 => /opt/sinusbot/libavcodec.so.57 (0x00007fedfb1ba000)
    libavutil.so.55 => /opt/sinusbot/libavutil.so.55 (0x00007fedfaf46000)
    libdl.so.2 => /lib/x86_64-linux-gnu/libdl.so.2 (0x00007fedfad42000)
    libm.so.6 => /lib/x86_64-linux-gnu/libm.so.6 (0x00007fedfa9a4000)
    libpthread.so.0 => /lib/x86_64-linux-gnu/libpthread.so.0 (0x00007fedfa785000)
    libstdc++.so.6 => /usr/lib/x86_64-linux-gnu/libstdc++.so.6 (0x00007fedfa3fc000)
    libgcc_s.so.1 => /lib/x86_64-linux-gnu/libgcc_s.so.1 (0x00007fedfa1e4000)
    libc.so.6 => /lib/x86_64-linux-gnu/libc.so.6 (0x00007fedf9df3000)
    libz.so.1 => /lib/x86_64-linux-gnu/libz.so.1 (0x00007fedf9bd6000)
    librt.so.1 => /lib/x86_64-linux-gnu/librt.so.1 (0x00007fedf99ce000)
    /lib64/ld-linux-x86-64.so.2 (0x00007fedfc492000)

REACHABILITY CHECKS
 - HTTPS check with IPv4 mode: FAILED [Failed connection to www.sinusbot.com, CODE #403]
 - HTTPS check with IPv6 mode: IGNORED [Disabled]
 - DNS resolution check: SUCCESS [www.sinusbot.com resolved to 104.28.15.74]
 - Update server checks:
    update01.sinusbot.com -> 104.28.15.74: FAILED [CODE #403]
    update02.sinusbot.com -> 104.28.14.74: FAILED [CODE #403]
    update03.sinusbot.com -> 104.28.14.74: FAILED [CODE #403]

TIME INFORMATION
 - Time (local): 23.09.2020 18:35:52 CEST +02:00:00
 - Time (remote): <Failed retrieving remote time!>
 - Time (difference): n/a secs
 - Timezone: Europe/Berlin

OTHER INFORMATION
 - TeamSpeak3 Version: 3.5.3
 - youtube-dl Version: 2020.06.16.1
 - DiagScript Version: 0.8.0
==========================================================

That's the only thing I get when I start sinusbot.

Code:
Sep 23 18:16:46 h2883622.stratoserver.net sinusbot[393]:  ___ ___ _  _ _   _ ___ ___  ___ _____
Sep 23 18:16:46 h2883622.stratoserver.net sinusbot[393]: / __|_ _| \| | | | / __| _ )/ _ \_   _|
Sep 23 18:16:46 h2883622.stratoserver.net sinusbot[393]: \__ \| || .` | |_| \__ \ _ \ (_) || |
Sep 23 18:16:46 h2883622.stratoserver.net sinusbot[393]: |___/___|_|\_|\___/|___/___/\___/ |_|
Sep 23 18:16:46 h2883622.stratoserver.net sinusbot[393]: Version: 1.0.0-beta.10-202ee4d
Sep 23 18:16:46 h2883622.stratoserver.net sinusbot[393]: (C) 2013-2019 Michael Friese. All rights reserved.
Sep 23 18:16:49 h2883622.stratoserver.net sinusbot[393]: a manual update is required


And that when I try to update

Code:
Starting the installer now!
Updating the system in a few seconds!
This could take a while. Please wait up to 10 minutes!
Searching latest TS3-Client build for hardware type x86_64 with arch amd64.
Detected latest TS3-Client version as 3.5.3
Installing necessary packages. Please wait...
Paketlisten werden gelesen... Fertig
Abhängigkeitsbaum wird aufgebaut.
Statusinformationen werden eingelesen.... Fertig
chrony ist schon die neueste Version (3.2-4ubuntu4.5).
Das folgende Paket wurde automatisch installiert und wird nicht mehr benötigt:
  libpkcs11-helper1
Verwenden Sie »apt autoremove«, um es zu entfernen.
0 aktualisiert, 0 neu installiert, 0 zu entfernen und 0 nicht aktualisiert.
Packages installed!
You're using OpenVZ virtualization. You can't set your time, maybe it works but there is no guarantee. Skipping this part...
Added TS3 Path to config.
TS3 already latest version.
Downloading latest SinusBot.
Command which failed was: "su -c "wget https://www.sinusbot.com/dl/sinusbot.current.tar.bz2" $SINUSBOTUSER". Please try to execute it manually and attach the output to the bug report in the forum thread.
If it still doesn't work report this to the author at https://forum.sinusbot.com/threads/sinusbot-installer-script.1200/ only. Not a PN or a bad review, cause this is an error of your system not of the installer script. Line 799.

I also tried to update manually, but it didn't worked.

Can you help me with this :)?


here are some informations
Sinusbot-Version: latest (unfortunately the web interface does not start either)
TeamSpeak-Version: latest
Operating-System: Linux Ubuntu 18.04
Hardware: VPS with 4cores (Processor unknown), 8GB RAM
 

Lala Sabathil

Donor
is awesome!
Contributor
Insider
Problem: Stratoserver.

Well most common problem is the timezone of the server.
You're using OpenVZ virtualization. You can't set your time, maybe it works but there is no guarantee. Skipping this part...
Well but this part of the log, says something about it. And that's why Strato is...


Weil it can be, that you're ip is banned in sinusbot. Then this error fits, I think.

@Multivitamin would you look whether this person is blocked or not
 
I think we were blocked ...

root@h2883622:~# wget sinusbot.de --2020-11-01 19:38:10-- http://sinusbot.de/ Auflösen des Hostnamens sinusbot.de (sinusbot.de) … 104.31.81.156, 104.31.80.156, 172.67.185.173, ... Verbindungsaufbau zu sinusbot.de (sinusbot.de)|104.31.81.156|:80 … verbunden. HTTP-Anforderung gesendet, auf Antwort wird gewartet … 301 Moved Permanently Platz: https://www.sinusbot.com/ [folgend] --2020-11-01 19:38:11-- https://www.sinusbot.com/ Auflösen des Hostnamens www.sinusbot.com (www.sinusbot.com) … 104.28.15.74, 104.28.14.74, 172.67.132.160 Verbindungsaufbau zu www.sinusbot.com (www.sinusbot.com)|104.28.15.74|:443 … verbunden. HTTP-Anforderung gesendet, auf Antwort wird gewartet … 403 Forbidden 2020-11-01 19:38:11 FEHLER 403: Forbidden. root@h2883622:~#
 

Multivitamin

Well-Known Member
Tier III
is awesome!
V.I.P.
is uber awesome!
Contributor
Insider
I think your servers time might be incorrect
 
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